Terms of Service

You are buying on TRAVEL PROVIDER’s Website, and the products displayed on this website are those of the TRAVEL PROVIDER. However, please be aware that TRAVEL PROVIDER uses Trust My Travel Limited, or depending upon your location, its affiliate, Trust My Travel US LLC, TMT (HK) Limited (In all cases, doing business as tmtprotects.me), to facilitate, process and financially protect payments as Merchant of Record. As a result any purchases made by you will be made using Trust My Travel.

Any payments for purchases made by you on TRAVEL PROVIDER’s website are subject to Trust My Travel’s Full Terms and Conditions, the Trust My Travel Privacy Policy and relevant terms imposed by TRAVEL PROVIDER. By placing an order through Trust My Travel you agree to be bound by the same. Please read all of the terms and privacy policy before you indicate acceptance. If you do not accept them, the TRAVEL PROVIDER and Trust My Travel will not be able to complete your purchase.

Transaction Terms. TRAVEL PROVIDER makes Trust My Travel available to facilitate the sale and financial production of products to consumers, at a price and in a currency selected by the consumer. Trust My Travel permits the processing of orders via the transfer of products to Trust My Travel for processing.
By placing an order through merchant, you acknowledge and agree that:
(a) your transaction will be with Trust My Travel, not TRAVEL PROVIDER and will be processed by Trust My Travel;
(b) upon successful verification and authentication by Trust My Travel of payment information provided by you, Trust My Travel will conclude the transaction at a price equal to the amounts presented to and agreed-upon by you;
(c) Trust My Travel shall be entitled to verify and authenticate your payment information, and if it is unable to verify this information, merchant representatives may contact you and/or your payment card issuer to confirm your identity and/or your intent to place the order;
(d) Trust My Travel makes no commitment to process the payment for your order until Trust My Travel has accepted your order, and reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion;
(e) If you are under the age of 18, approval of your parent or guardian is required to transact with Trust My Travel; and
(f) In some jurisdictions, Trust My Travel provides certain payment processing services through its affiliates or third party service providers under contract to it.
(g) The Trust My Travel service is governed by our Privacy Policy and your consent to use your Personal Information for the purposes of completing a payment and fulfilling the product/service you purchase. Acceptance of our Privacy Policy is required to provide you with service.

Title to Services. Due to Trust My Travel’s processing methods, all products ordered/purchased by you from TRAVEL PROVIDER are temporarily acquired by Trust My Travel pursuant to a payment agreement with TRAVEL PROVIDER. After Trust My Travel processes payment for the order, your order will transfer from Trust My Travel to you.

Billing. If you use a payment card or other electronic form of payment as your payment type, the charges to your account for your order will be accompanied by a reference to “tmtprotects.Me” and “TRAVEL PROVIDER”.

Chargebacks, Fraud Prevention and Void Transactions. For your protection, the payment processing systems of TRAVEL PROVIDER and Trust My Travel may use various fraud prevention protocols and policies, and industry-standard verification systems, to reduce fraud and minimize chargeback risks. You must comply with such protocols and business risk policies, including card authentication, and “ship to” and “bill to” address verification. Once an order is placed, you may not change any authenticated payment information or any verified “ship to”/”bill to”address. If there is a systemic error which results in the processing or acceptance of a transaction for which authorization has been declined, that transaction shall be void.

TRAVEL PROVIDER Responsibilities. Questions about your order may be directed to Trust My Travel for initial intake and processing, and will be referred to TRAVEL PROVIDER by Trust My Travel as necessary.

Refunds. Your order is subject to the Trust My Travel’s refunds policy. If authorized in accordance with such policy, you will be reimbursed for the original sales prices of returned products within the applicable return policy period.

NON-FULFILMENT, DISPUTES OR COMPLAINTS
Any non-fulfilment or partial non-fulfilment (a “Claim”) with a Booking must be reported to Trust My Travel by email to dispute@trustmytravel.com within 72 Hours of when the Booking should have been fulfilled (for example if you book tickets for a performance on 1st May then you have until 4th May to report non-fulfilment).
If an issue is not reported in accordance with these terms and conditions then you will not have any form of redress against Trust My Travel or the TRAVEL PROVIDER under these terms.
If you have a dispute with regard to the quality of the Travel Products, rather than reporting a non-fulfilment of the Booking (“Quality Issue”) then Trust My Travel may (but are not obligated to) take such action as in our sole discretion deem to be reasonable to assist you in mediating a satisfactory settlement to the Quality Issue with the TRAVEL PROVIDER.
Trust My Travel may charge you a fee for the mediation of a Quality Issue that Trust My Travel will inform you of before proceeding. Trust My Travel suggest you contact the TRAVEL PROVIDER with Quality Issues in the first instance but please note the reporting date of a complaint is subject to the TRAVEL PROVIDER’s terms and conditions.

Disclaimer of Warranties. Trust My Travel provides its system on an “As Is” and “As Available” basis. Trust My Travel makes no representations or warranties of any kind, express or implied, as to the products or operation of Trust My Travel or the information or content displayed on or accessible via Trust my Travel. You expressly agree that your use of Trust My Travel and TMTProtects.Me is at your sole risk. Trust My Travel does not warrant accuracy, reliability, or completeness of any product images, descriptions or specifications provided at TRAVEL PROVIDER’S site.

INTELLECTUAL PROPERTY. You acknowledge that all content included in the TRAVEL PROVIDER checkout and Trust My Travel, such as software, object code, source code, text, graphics, logos, button icons, images, audio clips, and digital downloads, is the property of Trust My Travel, and TRAVEL PROVIDER. All designs, graphics, logos, page headers, button icons, scripts, and service names are trade-marks or registered trade-marks of TRAVEL PROVIDER or Trust My Travel, as may be applicable, in the U.S. and/or other countries. Such trademarks may not be used without the prior written authorization of TRAVEL PROVIDER or Trust My Travel, as may be applicable.

GOVERNING LAW AND JURISDICTION This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or its subject matter or formation (including non-contractual disputes or claims).